SysAid Free Trial – Help Desk Software Review
SysAid is a one of the best help desk software that will definitely help your business grow. SysAid is a help desk software which will help the end user and the IT administrator connect to each other to help resolve issues.
Here’s a video which is 4 minutes long which explains in simple terms what exactly SysAid is:
SysAid comes in two versions: Pro edition and Enterprise Edition.
|Platform||3 Admins (more available)||3 Admins (more available)|
|Asset Management||120 Assets (more available)||250 Assets (more available)|
|Mobile Device Management||Yes||Yes|
SysAid comes in many features that will help you handle your business better and help it grow.
SysAid will automate the handling of service requests in a faster and more efficiently way. You can count on SysAid help desk software to do automatic routing, escalation, priorities, automatic notifications, due dates, quick list templates for common issues and lots more.
This is a must if you wish to cut unnecessary costs and using your time as efficiently as possible. SysAid’s Asset Management will help you know the status of your assets by automatically detecting all hardware and software elements, stay informed about every single change in your inventory, remotely access your machines from anywhere in the world, and track your asset’s life cycle and service history.
By automatically your asset management process, you can accurately maintain your inventory. SysAid’s automatic discovery is fast and allows you to stay inform at all times about the location and status of your business’s assets.
Mobile Device Management (MDM)
SysAid’s MDM gives you full control of mobile devices that enter your IT management system by storing those mobile devices in one place with all of your other assets. You can even direct users to enroll their Android or iOS phones into the IT management system. This will allow admins to embrace a diverse mobile network.
You will be able to access your machines from anywhere without any configurations, within a service request, asset, or chat conversations. All sessions perform within SysAid are performed via a secure web connection so there is no need to worry about hackers.
End User Web Portal
The end users can log in with a web portal to submit service requests, find solutions from the knowledge base, access their service history, track the status of their service requests, initiate chat conversations with admins, participate in change management processes and much more. SysAid makes this a simple process.
Huge Knowledge Base
Both end users and admins can now find solutions to problems in SysAid’s database of common service requests and their solutions. This gives the end-users immediate answers 24/7 without them having to submit a ticket. You can also gather knowledge from your IT department for everyone’s benefits.
SysAid “My Desktop” Module
You can now offer your end users the ability to easily access their desktops from anywhere as long as they have an internet connection. This means they can access their desktop in the office, at home, or any place with a internet connection. SysAid’s My Desktop is an internal solution completely integrated with SysAid.
For end users, they can simply access their desktop computers from anywhere at any time as long as there’s an internet connection.
For IT admins, there is no more struggling with complex solutions such as Citrix or VPN. This is fully integrated within SysAid.
Mobile applications are very popular these days and SysAid knows this. SysAid provides you with apps for your iPhone, BlackBerry, Windows Phone and Android to help your manage your help desk and assets.
You can monitor the vital parts of your network, system services and processes, incoming and outgoing data rates, SNMP traps, and much more. You can get instant SMS, an email or service request notifications when a action is needed.
Other SysAid Features
Reports and Analysis, Manager IT Dashboard, Password Services, Online Chat, Calendar and Scheduling, Tasks and Projects, SLA Management, ITIL CMDB, ITIL Change Management, ITIL Problem Management, API and Advanced Customization, and IT Performance Benchmark.
SysAid Free Trial
SysAid is currently offering free trials for new customers to test drive their help desk software. I would recommend at least giving them a try as it can definitely help your business grow.